The Billy bookshelves at IKEA were just the ticket for this project. Steve measured the wall space, did the math, and then picked out 7 large units and 5 narrow ones from the warehouse on the bottom floor of IKEA’s Atlanta store. They were delivered Saturday and on Sunday we began assembling them.
IKEA is a Swedish company with stores all over the world, from Iceland to China to Saudia Arabia. Imagine the translation costs for each set of assembly instructions for the multitude of build-it-yourself furniture they sell!
Here are some examples from the 8-page assembly instructions for our bookshelves. Note the warning messages.
All of IKEA’s assembly instructions use the picture format with large, clear line drawings. When text is required, it is written succinctly and appears in 14 languages.
These wordless instructions succeed because IKEA builds simplicity into their products from the get-go. A minimum number of parts. Similar brackets and screws for each product. They have to do this because most of their customers assemble them themselves.
We had the option of paying for IKEA to come out to the house and build the shelves for us, but our final bill would have been two times the cost of the furniture.
Should technical writers feel threatened by this?
No, but it demonstrates how effective illustrations can be in technical communication. An appreciation for and understanding of the appropriate use of pictures should be part of our toolkit.
Well, gotta go. We’ve got 9 more bookcases to build and 326 boxes to open and sort before our Thanksgiving guests arrive.